About Me
Passionate IT professional with over seven years of experience in IT support, cloud management, and cybersecurity. Skilled in optimizing systems, securing environments, and delivering seamless user experiences. My hands-on approach, both at work and in my homelab has helped me design, automate, and protect modern IT infrastructures with efficiency and precision.
Skills
Experience
Education
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Cloud & Device Management
Azure AD • Intune (MDM/MAM) • Ivanti Neurons • Mobile Device Management -
Security & Email Platforms
Mimecast • Darktrace • CrowdStrike Falcon -
Systems Administration
Active Directory • Exchange Admin Center • Intune provisioning • Citrix session management -
Homelab & Cybersecurity
Proxmox • Authentik (SSO) • NetAlertX • Wazuh SIEM • CrowdSec • VLAN segmentation & network monitoring -
Support & Troubleshooting
Hardware • Software • Network • Desktop • Laptop • Mobile -
Soft Skills
Detail-Oriented • Analytical • Customer Focused • Problem Solver • Continuous Learner
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2025 - Current
IT Service Desk Analyst - Acora Limited -
2025 - Current (Client)
IT Service Desk Analyst - Disclosed Location -
2020 - 2024
IT Support Analyst - Hinduja Global Solutions -
2020(Sept) - 2020(Dec)
Junior Software Developer - Choice Business Solutions Ltd -
2018 - 2020
IT System Administrator - Essential Medical Services
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2025
CompTIA Security Analytics Professional – CSAP Stackable Certification -
2025
CompTIA CySA+ ce Certification -
2025
Certified in Cybersecurity (CC) -
2025
CompTIA Secure Infrastructure Specialist – CSIS Stackable -
2025
CompTIA Security+ ce Certification -
2024
CompTIA IT Operations Specialist – CIOS Stackable Certification -
2024
CompTIA Network+ ce Certification -
2024
CompTIA A+ ce Certification -
2018
Bachelor of Science (Hons) in Computer Science - University of Technology, Jamaica
